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GENERAL TERMS AND CONDITIONS

Campingplatz Klagenfurt am Wörthersee
Operator: TF TENTORIA GmbH, Metnitzstrand 5, 9020 Klagenfurt (Company no. FN 369182s | Commercial Court Klagenfurt)
Version: 11/2011

1. Scope of Validity:

The following Terms and Conditions comprehensively regulate the reciprocal rights and obligations of the company TF TENTORIA GmbH as the operator of the camping site Klagenfurt Wörthersee (hereinafter the “Camping Site Operator”) and the Camping Guest. The assurances applicable to the duration of stay shall be valid exclusively for fulfilment of the contractual services. Any phone arrangements, side arrangements and other agreements of any kind whatsoever must be confirmed in writing by the Camping Site Operator in order to be effective.
By registering, the Camping Guest accepts these General Terms and Conditions.

2. Registration/Reservations:

With his registration or reservation, the Camping Guest offers the binding conclusion of a contract for the provision of a pitch space. This may be done in writing (letter, fax, e-mail), and in exceptional cases also verbally or by telephone. The Camping Guest shall also register all fellow travellers listed in the registration/reservation, for whose contractual liabilities the Camping Guest shall be responsible as if they were his own responsibilities. The Camping Contract shall only be concluded on written confirmation of acceptance or conclusive action on the part of the Camping Site Operator or his agents. Confirmations by telephone shall be binding only in exceptional cases and by mutual agreement.

3. Duration of the Reservation Period:

The period of time for which a Camping Guest makes a reservation shall generally be binding, as soon as the Camping Guest arrives for his stay. Thereafter it shall only be possible to shorten the period of the stay and thus also reduce the payment obligations by mutual agreement. The Camping Guest shall in principle not be entitled to any refund of prepaid camping charges, if he ends his stay earlier.

4. Pitch Number:

The number of the Guest’s preferred pitch shall either be defined already in the Camping Contract or selected by mutual agreement on the day of arrival. Thereafter the Camping Guest shall not be entitled to change his pitch without the Camping Site Operator’s consent. The Operator reserves the right to allocate a different pitch than agreed to the guests, even after confirmed reservation.

5. Prices:

The quoted prices shall be in accordance with the tariffs valid at the time of the offer. Any changes and deviations of individual services from the agreed contents of the contract that may become necessary after conclusion of the contract and are not caused in bad faith by the Camping Site Op-erator shall be reserved, inasmuch as such changes or deviations are not major and do not signifi-cantly impair the contract as a whole. The Camping Site Operator shall in any case be entitled, without prejudice to the validity of the Camping Contract, to change the tariffs set out in the re-spectively valid price list, if the period between conclusion of the Camping Contract and the start of the stay is longer than 4 calendar months. The Camping Guest shall in turn be entitled to rescind the contract in accordance with the provisions set out in Article 6 of these General Terms and Conditions.

6. 6.1. Costs and Cancellation of the Reservation under the Regular Camping Contract:

Reservations shall generally be free of charge. A reservation fee shall not be collected. However, the Camping Site Operator reserves the right not to accept reservations until a down-payment of EUR 50.- is received. The Camping Guest may cancel his reservation at any time prior to the start of his stay. In this case the Camping Site Operator shall refund any down-payments after deduction of a cancellation and handling fee of EUR 5.-.

6. 6.2. Deviating Terms of Cancellation for Rental Caravans or Bungalows:

a) Rescission by the Guest:
The Camping Guest may declare his rescission from the Camping Contract to the Camping Site Operator at any time by written declaration. The date of receipt of the declaration of rescission by the Camping Site Operator shall be the key date for the time of rescission. If the Camping Guest rescinds the Camping Contract, the Camping Site Operator may charge the following reasonable compensation:

Rescission up to 75 days before the start of rental: 10% of the rental price
Rescission up to 45 days before the start of rental: 25% of the rental price
Rescission up to 30 days before the start of rental: 50% of the rental price
Rescission up to 7 days before the start of rental: 80% of the rental price

In the case of later cancellation, no show or earlier departure, the Camping Guest shall be obliged to pay the full rental price. The Camping Guest shall bear the burden of proof that the Camping Site Operator has not suffered any damage, or that any such damage is significantly lower than the agreed fixed rate.

b) Rescission by the Camping Site Operator:
The Camping Site Operator may rescind the Camping Contract prior to commencement of the con-tract, if the rental object cannot be made available due to unforeseeable force majeure after con-clusion of the contract. In this case all amounts paid by the Camping Guest shall be refunded; any further claims are explicitly ruled out. The Camping Site Operator shall moreover be entitled to terminate the Camping Contract without notice, if the Camping Guest endangers others with his conduct, is a lasting nuisance, uses the rental object in breach of contract or otherwise acts in breach of contract. In this case the Camping Guest shall be obliged to pay the full rental price agreed upon with the Camping Site Operator.

7. Camping Rules:

The valid Camping Rules as amended shall be an integral part of these General Terms and Conditions by reference. They are posted on the camping site and are also available as a download on the website of the camping site. In the case of repeated or serious violations against the Camping Rules by the Camping Guest, the Camping Guest may be expelled from the site by the Camping Site Operator. In this case the Camping Guest shall not be entitled to any repayment of down-payments or other payments whatsoever. The Camping Site Operator reserves the right to claim damages in this case.

8. Payment of the Camping Fee:

The full camping fee for the duration of the registration/reservation is generally due on the day of arrival. In individual cases, the Camping Site Operator may agree to payment not later than on the day of departure, but the Camping Guest does not have any right to such a later payment date.

9. Defects:

Any complaints on the part of the Camping Guest must be reported to the Camping Site Operator without delay. The assertion of defects shall be ruled out if they were not reported to the Camping Site Operator forthwith by the Camping Guest during his stay. The Camping Site Operator must be granted a reasonable period of grace for remediation of the defect.

10. Liability:

The Camping Site Operator shall not be liable for any damages due to a failure or disruption of the water, electricity and power supply, or as a consequence of noise nuisance by third parties. Fur-thermore the Camping Site Operator shall not be liable, in the case of minor negligence, for any damages caused by the use of the facilities or equipment on the camping site, or for facilities, equipment and installations that are out of service or out of operation. This shall also apply in the case of minor negligence on the part of the Camping Site Operator’s legal representatives or vicarious agents.